Complaint about a product or service of DMGS
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague, The Netherlands (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (ec.europa.eu/consumers/odr/).
Complaint about product or service from one of the museums affiliated with DMGS
If you have a complaint about a product or service from one of the museums affiliated with DMGS, you can contact us via the contact form. We will then share your complaint with the museum and you will receive a substantive response from us within 14 days of receipt of your complaint. If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague, The Netherlands (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (ec.europa.eu/consumers/odr/).
I’ve found Illegal content, how can I file a complaint?
If you have discovered content on our website that you believe is illegal or harmful, you can file a complaint through our Notice and Take Down Procedure. This page outlines the steps for reporting such content and includes a form where you can submit details about your complaint. Our team will handle your report following our internal complaints handling system and respond promptly.
What will happen once I’ve filed my complaint on illegal content?
Once you’ve filed a complaint about illegal content through our Notice and Take Down Procedure, our team will review the information you’ve provided. We will assess the content in question and may contact you for further details if necessary. Our internal complaints handling system ensures that your complaint is addressed promptly and fairly. You will be informed of the outcome and any actions taken.
Can I appeal if my request to remove illegal content is denied?
If your request to remove illegal content is denied, you can appeal the decision. Our Notice and Take Down Procedure details how to file an appeal through our Internal Complaints Handling System. Appeals can be submitted digitally and free of charge, and you will have up to six months after the initial decision to do so. Our team will re-evaluate your request and notify you of the final outcome.