When do I receive my order?
How quickly will I receive an order?
Nothing is more important than the delivery time. That is why you see before you order something when we deliver the item. You usually have items in stock the next day. Items that are not in stock take a little longer.
Do you have a delivery address outside the Netherlands or Belgium?
Then your article will be on the road longer. This table is a good guideline:
|Country||Delivery time (NL)||+ Extra delivery time|
|Germany, Luxembourg||1-2 business day||+ 2 to 3 working days|
|Other EU countries, Norway, Switzerland||1-2 business day||+ 3 to 4 working days|
|Other European countries||1-2 business day||+ 7 to 9 working days|
|North and Central America, Caribbean||1-2 business day||+ 5 to 12 working days|
|Asia, Australia, New Zealand||1-2 business day||+ 9 to 12 working days|
|Other countries||1-2 business day||+ 8 to 10 working days|
I did not order anything, but I did receive a package
Are your name and address on the box? Then check whether there is a payment instruction with the order.
No payment instruction
Then it is probably a gift. If the item is wrapped in gift wrap, you may also have received a personal greeting.
However, a payment instruction
Then it is an incorrect order. Please contact customer service.
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I cannot find my order with Track & Trace
You click faster than the postal company could process! Your Track & Trace code will be available from the next day.
What is a tracking code?
We mark an order with a Track & Trace code. Super convenient, because this way you can see when the delivery person comes by. It is also your proof of shipping. If something goes wrong, we can see where it is with the Track & Trace code.
Who delivers my order?
We work together with PostNL in the Netherlands. For other countries, we work together with other postal companies. Some museums send the packages themselves. These can also cooperate with other delivery parties.
Free shipping in the Netherlands
When you have your order delivered in the Netherlands, it can be eligible for free shipping, however:
- The value of the order must be €75 or higher.
- The items in the order should be shipped from the same location.
This last statement requires some extra explanation. The museums that participate in Dutch Museum Gift Shop either send the products themselves or have delegated the fulfilment to our fulfilment partner. If you order items from multiple museums the cart and/or checkout page can show multiple entries for shipping; this means that the order is shipped from multiple locations and might therefore not be (fully) eligible for free shipping. If however, the value of the items shipped from one of those locations is €75 or higher, that part of the order will still be eligible for free shipping.