Order and delivery

When do I receive my order?

We, the museums and the delivery services do everything to deliver on the promised delivery time. In the unlikely event that we fail, we will inform you. Keep an eye on your Track & Trace for the most current information.Not received (everything)? We cannot always ship all items from one order at the same time. In your account you can see if we sent everything at the same time. If we have sent everything, it is best to contact our customer service.

How quickly will I receive an order?

Nothing is more important than the delivery time. That is why you see before you order something when we deliver the item. You usually have items in stock the next day. Items that are not in stock take a little longer.

Do you have a delivery address outside the Netherlands or Belgium?
Then your article will be on the road longer. This table is a good guideline:

CountryDelivery time (NL)+ Extra delivery time
Germany, Luxembourg1-2 business day+ 2 to 3 working days
Other EU countries, Norway, Switzerland1-2 business day+ 3 to 4 working days
Other European countries1-2 business day+ 7 to 9 working days
North and Central America, Caribbean1-2 business day+ 5 to 12 working days
Asia, Australia, New Zealand1-2 business day+ 9 to 12 working days
Other countries1-2 business day+ 8 to 10 working days

Which delivery options can I choose?

Standard delivery: depending on the country. The following delivery options and additional services are not included in the total amount.

Mailbox mail: Monday to Saturday
Small packages via parcel service: Monday to Sunday

I did not order anything, but I did receive a package

Are your name and address on the box? Then check whether there is a payment instruction with the order.

No payment instruction
Then it is probably a gift. If the item is wrapped in gift wrap, you may also have received a personal greeting.

However, a payment instruction
Then it is an incorrect order. Please contact customer service.

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I cannot find my order with Track & Trace

You click faster than the postal company could process! Your Track & Trace code will be available from the next day.

What is a tracking code?

We mark an order with a Track & Trace code. Super convenient, because this way you can see when the delivery person comes by. It is also your proof of shipping. If something goes wrong, we can see where it is with the Track & Trace code.

How high are my delivery costs?

The shipping costs vary per country. For the Netherlands you pay from € 5.99 for a package. There are additional shipping costs for shipping outside the Netherlands and Belgium. For the correct shipping costs, choose the desired country of delivery in your shopping cart. The shipping costs are immediately visible. Below an indication:

CountryShipping costs
Within the EU€ 5.99 – € 33.99
Outside the EU€ 21.99 – € 24.99
Outside Europe€ 24.99 – € 28.49
Rest of the World€ 31.99

Import or customs duties may be charged outside the EU. You can find out more through local customs.

Who delivers my order?

We work together with PostNL in the Netherlands. For other countries, we work together with other postal companies. Some museums send the packages themselves. These can also cooperate with other delivery parties.