Order and delivery

How can I order?

Ordering is very easy:
  1. Select the product or products you wish to purchase by adding them to the shopping cart – each product has an “Add to Cart” button to do this.
  2. When you add a product you will immediately be given the choice to go to your shopping cart to continue checking out – otherwise you can always go to your shopping cart at the top of the site by clicking on the shopping cart.
  3. Once in your shopping cart you will see what the costs for your order are, whether there are any additional service costs. You can also choose a delivery option here and see what the costs for delivery are (if you already provide your address here).
  4. Then proceed to Checkout. You can enter billing and delivery address and select your payment method here.
  5. We use Mollie for payments, if you continue on the payment page you will be redirected via Mollie to the payment page of your bank.

Which delivery costs are charged?

Depending on the address where the order must be delivered, shipping costs will be charged. Orders are delivered by PostNL or GLS. In general, orders within the Netherlands and outside Europe are shipped with PostNL; orders in most countries within Europe will be shipped with GLS. For rates, see the respective websites:

If multiple delivery options are possible, these will be stated including costs at checkout and you can choose the delivery option you want.

Depending on the agreements we have with the selling museums, additional processing costs may be charged. In these cases, this is always stated before you checkout.

Also depending on the agreements we have with the selling museums, the products are either sent centrally by the Dutch Museum Gift Shop or by the museums themselves. If you have products from different museums in your shopping cart that are shipped from different locations, shipping costs will be charged separately for each location.

 

When do I receive my order?

We, the museums and the delivery services do everything to deliver on the promised delivery time. In the unlikely event that we fail, we will inform you. Keep an eye on your Track & Trace for the most current information.

Not received (everything)?
We cannot always ship all items from one order at the same time. In your account you can see if we sent everything at the same time. If we have sent everything, it is best to contact our customer service.

How quickly will I receive an order?

Unfortunately due to COVID-19 the delivery time might be longer. Abroad this can even take up to 3 weeks extra due to customs formalities.

Nothing is more important than the delivery time. That is why you see before you order something when we deliver the item. You usually have items in stock the next day. Items that are not in stock take a little longer.

Do you have a delivery address outside the Netherlands or Belgium?
Then your article will be on the road longer. This table is a good guideline:

Country Delivery time (NL) + Extra delivery time
Germany, Luxembourg 1-2 business day + 2 to 3 working days
Other EU countries, Norway, Switzerland 1-2 business day + 3 to 4 working days
Other European countries 1-2 business day + 7 to 9 working days
North and Central America, Caribbean 1-2 business day + 5 to 12 working days
Asia, Australia, New Zealand 1-2 business day + 9 to 12 working days
Other countries 1-2 business day + 8 to 10 working days

What delivery options can I choose?

Depending on the delivery address, size and weight of the total order, the correct delivery rates are calculated. For deliveries in the Netherlands of orders of € 75 or more, no shipping costs will be charged.

Depending on the type of fulfillment a museum uses for its products, additional processing costs may be charged. These possible additional costs are mentioned at the checkout.

I did not order anything, but I did receive a package

Are your name and address on the box? Then check whether there is a payment instruction with the order.

No payment instruction
Then it is probably a gift. If the item is wrapped in gift wrap, you may also have received a personal greeting.

However, a payment instruction
Then it is an incorrect order. Please contact customer service.

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I cannot find my order with Track & Trace

You click faster than the postal company could process! Your Track & Trace code will be available from the next day.

What is a Track & Trace code?

We mark an order with a Track & Trace code. Very handy, because that way you can see when the delivery person comes by. It is also your proof of shipment. If something goes wrong, we can see where it is with the Track & Trace code.

Please note, not all delivery methods offer Track & Trace.

Who delivers my order?

We work together with PostNL in the Netherlands. For other countries, we work together with other postal companies. Some museums send the packages themselves. These can also cooperate with other delivery parties.

Free shipping in the Netherlands

When you have your order delivered in the Netherlands, it can be eligible for free shipping, however:

  • The value of the order must be €75 or higher.
  • The items in the order should be shipped from the same location.

This last statement requires some extra explanation. The museums that participate in Dutch Museum Gift Shop either send the products themselves or have delegated the fulfilment to our fulfilment partner. If you order items from multiple museums the cart and/or checkout page can show multiple entries for shipping; this means that the order is shipped from multiple locations and might therefore not be (fully) eligible for free shipping. If however, the value of the items shipped from one of those locations is  €75 or higher, that part of the order will still be eligible for free shipping.