About our privacy policy
Dutch Museum Gift Shop cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Dutch Museum Gift Shop. The starting date for the validity of these conditions is 14/11/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and by whom the data can be viewed.
Web store software
WooCommerce
Our webshop is developed with software from WooCommerce, we host our webshop on a server owned by Hostnet. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. In any case, these security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.
Web hosting
Hostnet
We acquire web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Hostnet has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostnet is obliged to observe secrecy on the basis of the agreement.
Email and mailing lists
MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the “unsubscribe” link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties.
Hostnet
We use the services of Hostnet for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Hostnet has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
We use the Mollie platform to handle (part of) the payments in our web shop. Mollieprocesses your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Mollie shares personal data and information related to your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data longer than is permitted by the legal terms.
Shipping and logistics
PostNL
When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.
DPD
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order before 19/11/2020, we use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD. DPD uses this information only for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your details available to these parties.
GLS
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order after 19/11/2020, we use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS uses this information only for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your details available to these parties.
FedEX
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order after 12/03/2024, we use the services of FedEX to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with FedEX. FedEX uses this information only for the purpose of executing the agreement. In the event that FedEX engages subcontractors, FedEX will also make your details available to these parties.
Het Fulfillent Bedrijf
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order before 19/11/2020, we use the services of Het Fulfilment Bedrijf to carry out part of the deliveries. It is therefore necessary that we share your name, address and residence details with Het Fulfilment Bedrijf. Het Fulfilment Bedrijf only uses this information for the purpose of executing the agreement. In the event that Het Fulfilment Bedrijf engages subcontractors, Het Fulfilment Bedrijf will also make your data available to these parties.
Webshoporders.nl
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order after 19/11/2020 and before 12/03/2024, we use the services of Webshoporders.nl to carry out part of the deliveries. It is therefore necessary that we share your name, address and residence details with Webshoporders.nl. Webshoporders.nl only uses this information for the purpose of executing the agreement. In the event that Webshoporders.nl engages subcontractors, Webshoporders.nl will also make your data available to these parties.
NedLine Logistics
When you place an order with us, it is our job to have your package delivered to you. If you’ve placed your order after 12/03/2024, we use the services of NedLine Logistics to carry out part of the deliveries. It is therefore necessary that we share your name, address and residence details with NedLine Logsistics. NedLine Logsistics only uses this information for the purpose of executing the agreement. In the event that NedLine Logsistics engages subcontractors, NedLine Logsistics will also make your data available to these parties.
Artimedes B.V.
If you place an order with us for a Giclée, it is our job to have your package delivered to you. We use the services of Artimedes B.V. for the production and sending of Giclées. to carry out part of the deliveries. It is therefore necessary that we share your name, address and residence details with Artimedes B.V. to share. Artimedes B.V. uses this information only for the purpose of executing the agreement. In the event that Artimedes B.V. uses subcontractors, says Artimedes B.V. your data is also available to these parties.
Affiliated museums
Articles on the Dutch Museum Gift Shop are offered on the site by the affiliated museums. If you place an order via our platform, we will share your order and personal data with the relevant museum. They use this information to process your order. They treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
When a purchase agreement is concluded between you and a seller (museum) on our platform, this seller will process your personal data to process your order. Consult the privacy statement of the relevant seller, or contact the seller, for more information about how your personal data is handled.
Purpose of the data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigations
Where appropriate, the Dutch Museum Gift Shop can on the basis of a legal obligations be held to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.
Right to deletion
You have the right to request that your personal data be deleted, under certain circumstances. This means that we delete your personal data and no longer process it, unless there is a legal obligation to retain this data. If you would like to exercise this right, you can contact us via the contact details stated in this privacy statement.
Please note that the right to erasure is not absolute and may be limited by applicable legal obligations or legitimate interests of Dutch Museum Gift Shop. We will carefully assess your request and inform you of our decision and the reasons behind it.
Right to transferability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right to object and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Dutch Museum Gift Shop. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data regarding you, we will inform you by e-mail.
Contact details
Dutch Museum Gift Shop B.V.
Bunsenstraat 9/1
1098RK
Amsterdam
The Netherlands
info@dutchmuseumgiftshop.nl
Contact person for privacy matters
Jitske Naberman