When do I receive my order?We, the museums and the delivery services do everything to deliver on the promised delivery time. In the unlikely event that we fail, we will inform you. Keep an eye on your Track & Trace for the most current information.Not received (everything)? We cannot always ship all items from one order at the same time. In your account you can see if we sent everything at the same time. If we have sent everything, it is best to contact our customer service.