Can I return my items?

The return conditions can be found below. The bottom line is that you can think quietly about your purchase. If your item is not a good match, you can return it to us free of charge within the trial period. In your account you will find an overview of which items you can still return.

Return Conditions

  1. Both articles from DMGS and articles from museums always have a return period of at least 30 days. A return period of 14 days applies to items that you buy from a private seller. The return period starts on the day you receive the item. Multiple items in 1 order? Then you are in luck: it is laid down by law that the period does not start until you have received everything. This law applies per selling party. So if you order 2 items with 1 item from another museum, the trial period of the items may start on a different day. Complicated? The most important thing is that you always get the maximum trial period.
  2. The article is in the original packaging (as far as possible).
  3. Clothes and shoes have not been worn and the label is still attached (as far as possible).
  4. Items that you cannot return:
    • Software subscriptions / products
    • Products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken
    • Audio, video recordings and computer software of which the seal has been broken
    • Digital articles; ebooks and games