{"id":149394,"date":"2026-06-20T11:17:46","date_gmt":"2026-06-20T09:17:46","guid":{"rendered":"https:\/\/dutchmuseumgiftshop.nl\/annulation-de-votre-commande\/"},"modified":"2026-06-21T23:06:28","modified_gmt":"2026-06-21T21:06:28","slug":"annulation-de-votre-commande","status":"publish","type":"page","link":"https:\/\/dutchmuseumgiftshop.nl\/fr\/annulation-de-votre-commande\/","title":{"rendered":"Annulation de votre commande"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-665a7b5c alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-15aa7411\">\n<p class=\"wp-block-paragraph\">Vous disposez d&rsquo;un droit de r\u00e9tractation valable pendant le d\u00e9lai l\u00e9gal, sans avoir \u00e0 justifier de motif. Cela vous permet d&rsquo;annuler votre commande et de retourner les produits si vous changez d&rsquo;avis. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez soumettre une demande de retrait en utilisant le formulaire sur cette page. Ce formulaire est accessible aux clients enregistr\u00e9s et aux clients invit\u00e9s. <\/p>\n\n\n\n<h4 id=\"h-logged-in-customers\" class=\"wp-block-heading\">Clients connect\u00e9s<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous poss\u00e9dez un compte et avez pass\u00e9 votre commande en \u00e9tant connect\u00e9(e), vous verrez une liste d\u00e9roulante de vos commandes r\u00e9centes. Vous pourrez alors s\u00e9lectionner la commande que vous souhaitez annuler et soumettre votre demande directement. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement acc\u00e9der \u00e0 l&rsquo;historique complet de vos commandes via <a href=\"https:\/\/dutchmuseumgiftshop.nl\/my-account\/\" type=\"page\" id=\"41\">votre compte<\/a>.<\/p>\n\n\n\n<h4 id=\"h-guest-customers\" class=\"wp-block-heading\">Clients invit\u00e9s<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n&rsquo;avez pas de compte ou si vous avez pass\u00e9 commande en tant qu&rsquo;invit\u00e9, vous pouvez utiliser le m\u00eame formulaire. Dans ce cas, il vous sera demand\u00e9 de saisir votre num\u00e9ro de commande et l&rsquo;adresse e-mail de facturation utilis\u00e9e pour l&rsquo;achat afin que nous puissions identifier votre commande. <\/p>\n\n\n\n<h4 id=\"h-after-submitting-your-request\" class=\"wp-block-heading\">Apr\u00e8s avoir soumis votre demande<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre demande de retrait soumise, vous recevrez une confirmation et des instructions compl\u00e9mentaires concernant la proc\u00e9dure de retour.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le d\u00e9lai de r\u00e9tractation commence le jour de la r\u00e9ception de votre commande. <\/li>\n\n\n\n<li>Certains produits peuvent \u00eatre exclus du droit de r\u00e9tractation (par exemple : les articles sur mesure ou personnalis\u00e9s). <\/li>\n\n\n\n<li>Si votre commande contient des produits provenant de plusieurs mus\u00e9es, les instructions de retour peuvent varier d&rsquo;un article \u00e0 l&rsquo;autre. <\/li>\n\n\n\n<li>Une fois votre demande soumise, vous recevrez des instructions sur la mani\u00e8re et le lieu de retour des produits.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d8e38894\">\n<div class=\"wbte-ewb-withdrawal-form wbte-ewb-form--guest\">\n\n\t\n\t\n\t\n\t<form method=\"post\" class=\"wbte-ewb-form\" id=\"wbte-ewb-withdrawal-form\">\n\n\t\t<!-- Order number -->\n\t\t<p class=\"wbte-ewb-form-row form-row form-row-wide\">\n\t\t\t<label for=\"wbte_ewb_order_number\">Num\u00e9ro de commande&nbsp;<abbr class=\"required\" title=\"obligatoire\">*<\/abbr><\/label>\n\t\t\t<input type=\"text\" name=\"order_number\" id=\"wbte_ewb_order_number\" class=\"input-text wbte-ewb-guest-order-number\" value=\"\" required \/>\n\t\t<\/p>\n\n\t\t<!-- Billing email -->\n\t\t<p class=\"wbte-ewb-form-row form-row form-row-wide\">\n\t\t\t<label for=\"wbte_ewb_guest_email\">Adresse e-mail de facturation&nbsp;<abbr class=\"required\" title=\"obligatoire\">*<\/abbr><\/label>\n\t\t\t<input type=\"email\" name=\"email\" id=\"wbte_ewb_guest_email\" class=\"input-text wbte-ewb-guest-email\" value=\"\" required \/>\n\t\t<\/p>\n\n\t\t<!-- Reason -->\n\t\t<p class=\"wbte-ewb-form-row form-row form-row-wide\">\n\t\t\t<label for=\"wbte_ewb_reason\">\n\t\t\t\tMotif du retrait\t\t\t\t\t\t\t<\/label>\n\t\t\t<textarea name=\"reason\" id=\"wbte_ewb_reason\" class=\"input-text\" rows=\"4\" ><\/textarea>\n\t\t<\/p>\n\n\t\t<p class=\"wbte-ewb-form-description\">\n\t\t\tEnter your order number and billing email to start. If your details match our records, you will receive a verification email. After verifying your email, you can choose which items to withdraw.\t\t<\/p>\n\n\t\t<!-- Hidden fields -->\n\t\t<input type=\"hidden\" name=\"wbte_ewb_action\" value=\"submit_withdrawal\" \/>\n\t\t<input type=\"hidden\" id=\"wbte_ewb_nonce\" name=\"wbte_ewb_nonce\" value=\"9231d464f9\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/149394\" \/>\n\t\t<p class=\"wbte-ewb-form-row form-row form-row-wide\">\n\t\t\t<button type=\"submit\" class=\"wbte-ewb-btn wbte-ewb-btn--withdrawal button alt\" id=\"wbte-ewb-submit-btn\">\n\t\t\t\tSoumettre une demande de retrait\t\t\t<\/button>\n\t\t<\/p>\n\n\t<\/form>\n\n<\/div>\n\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vous disposez d&rsquo;un droit de r\u00e9tractation valable pendant le d\u00e9lai l\u00e9gal, sans avoir \u00e0 justifier de motif. Cela vous permet d&rsquo;annuler votre commande et de retourner les produits si vous changez d&rsquo;avis. Vous pouvez soumettre une demande de retrait en utilisant le formulaire sur cette page. Ce formulaire est accessible aux clients enregistr\u00e9s et aux [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-149394","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Annulation de votre commande - Dutch Museum Gift Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dutchmuseumgiftshop.nl\/fr\/annulation-de-votre-commande\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Annulation de votre commande\" \/>\n<meta property=\"og:description\" content=\"Vous disposez d&rsquo;un droit de r\u00e9tractation valable pendant le d\u00e9lai l\u00e9gal, sans avoir \u00e0 justifier de motif. 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