{"id":111673,"date":"2020-11-18T00:39:58","date_gmt":"2020-11-17T23:39:58","guid":{"rendered":"https:\/\/dutchmuseumgiftshop.nl\/services-clients\/questions-et-reponses-generales\/"},"modified":"2024-11-09T14:37:33","modified_gmt":"2024-11-09T13:37:33","slug":"questions-et-reponses-generales","status":"publish","type":"page","link":"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/questions-et-reponses-generales\/","title":{"rendered":"Questions et r\u00e9ponses g\u00e9n\u00e9rales"},"content":{"rendered":"\n<div class=\"wp-block-coblocks-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<h3 class=\"wp-block-heading wp-block-coblocks-faq__title\" id=\"h-\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading wp-block-coblocks-faq__heading\" id=\"h-commandes\">Commandes<\/h4>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Quelles options de livraison puis-je choisir ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">En fonction de l&rsquo;adresse de livraison, de la taille et du poids de la commande totale, les tarifs de livraison corrects sont calcul\u00e9s. Pour les livraisons aux Pays-Bas de commandes de 75 \u20ac ou plus, aucun frais d&rsquo;exp\u00e9dition ne sera factur\u00e9. En fonction du type de traitement utilis\u00e9 par un mus\u00e9e pour ses produits, des frais de traitement suppl\u00e9mentaires peuvent \u00eatre factur\u00e9s. Ces \u00e9ventuels frais suppl\u00e9mentaires sont mentionn\u00e9s lors du paiement.   <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Comment puis-je commander quelque chose ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">En 3 \u00e9tapes faciles :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mettez un article dans votre panier et passez commande.<\/li>\n\n\n\n<li>V\u00e9rifiez et organisez votre commande. Think of the address, delivery date and packing service.<\/li>\n\n\n\n<li>Arrondissez en payant. C&rsquo;est possible avec iDEAL, ou par carte de cr\u00e9dit <\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Conseils:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous n&rsquo;avez pas encore de compte, vous pouvez le cr\u00e9er lors de la commande. Nos employ\u00e9s ne peuvent pas passer de commande pour vous par t\u00e9l\u00e9phone. <\/li>\n\n\n\n<li>Si vous rencontrez un probl\u00e8me lors de votre commande, veuillez supprimer vos cookies et r\u00e9essayer. Vous pouvez trouver des instructions sur la fa\u00e7on de supprimer les cookies dans notre politique en mati\u00e8re de cookies. <\/li>\n\n\n\n<li>Vous souhaitez passer une commande pour des quantit\u00e9s plus importantes ? Alors demandez un devis <\/li>\n<\/ul>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Dans combien de temps serai-je rembours\u00e9 si ma commande \u00e9choue ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">L&rsquo;\u00e9chec de votre commande peut avoir plusieurs causes. La rapidit\u00e9 avec laquelle l&rsquo;argent arrive sur votre compte d\u00e9pend de la raison de l&rsquo;\u00e9chec de votre commande et de votre mode de paiement : <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>panne technique<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">iDEAL ou apr\u00e8s : dans les 3 jours ouvr\u00e9s<br>Carte de cr\u00e9dit : sous 5 jours ouvr\u00e9s<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>transaction expir\u00e9e<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">avec paiement iDEAL : recharge en 1 heure. Astuce : v\u00e9rifiez la valeur sur votre compte <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Que puis-je faire si j&rsquo;ai accidentellement command\u00e9 un article plusieurs fois ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si votre commande n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez annuler puis commander la bonne. Si votre commande a \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez la retourner ou la refuser \u00e0 la porte. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Puis-je encore modifier la commande que j&rsquo;ai d\u00e9j\u00e0 pass\u00e9e ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Non, une commande ne peut plus \u00eatre modifi\u00e9e pour prot\u00e9ger vos donn\u00e9es. Si votre commande n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez l&rsquo;annuler. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Ma commande a-t-elle r\u00e9ussi car je n&rsquo;ai pas re\u00e7u de confirmation ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Votre commande est ajout\u00e9e \u00e0 votre compte ? Et puis \u00e7a a march\u00e9.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez command\u00e9 il y a plus de 45 minutes et que vous n&rsquo;avez pas re\u00e7u de confirmation et qu&rsquo;il n&rsquo;y a rien sur votre compte, veuillez contacter le service client. Et ne vous inqui\u00e9tez pas : si de l&rsquo;argent a \u00e9t\u00e9 d\u00e9bit\u00e9, nous vous rembourserons automatiquement. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<h4 class=\"wp-block-heading wp-block-coblocks-faq__heading\" id=\"h-gamme-de-produits\">Gamme de produits<\/h4>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Comment se compose la gamme de produits DMGS ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Dutch Museum Gift Shop travaille en collaboration avec les mus\u00e9es et leur propose une plateforme pour vendre en ligne les produits de leur boutique de mus\u00e9e. Les mus\u00e9es g\u00e8rent leur propre offre de produits et sont responsables de leur inventaire, de leur exp\u00e9dition et de leur conformit\u00e9 \u00e0 la loi. Ces mus\u00e9es d\u00e9terminent eux-m\u00eames les produits qu&rsquo;ils placent sur le site Internet et re\u00e7oivent les conseils de DMGS.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DMGS \u00ab organise \u00bb les produits : nous pouvons choisir de placer manuellement les produits plus haut ou plus bas dans la vue du catalogue ou de les mettre en avant. Les crit\u00e8res sont : <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quelle est la nouveaut\u00e9 du produit ? Les produits nouvellement plac\u00e9s sont souvent plus haut dans le classement que les produits plus anciens.<\/li>\n\n\n\n<li>Actualit\u00e9 du produit \u2013 par exemple, existe-t-il une exposition dans l&rsquo;un des mus\u00e9es participants en rapport avec le produit.<\/li>\n\n\n\n<li>Journ\u00e9es sp\u00e9ciales \u2013 autour de la f\u00eate des p\u00e8res, par exemple, nous accorderons plus d\u2019attention aux produits destin\u00e9s aux p\u00e8res.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits associ\u00e9s sont \u00e9galement affich\u00e9s pour les produits. Ces produits associ\u00e9s sont automatiquement s\u00e9lectionn\u00e9s en fonction de leur correspondance avec le produit consult\u00e9 \u2013 ou ont \u00e9t\u00e9 manuellement li\u00e9s \u00e0 ce produit par nos soins. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<h4 class=\"wp-block-heading wp-block-coblocks-faq__heading\" id=\"h-avis-sur-le-produit\">Avis sur le produit<\/h4>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Pourquoi existe-t-il des avis sur les produits et comment les obtenir ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Reviews on dutchmuseumgiftshop.nl are intended to share with other customers how you have experienced an article. Voulez-vous \u00e9crire une critique? Gardez ces conditions \u00e0 l\u2019esprit lors de la r\u00e9daction et votre avis sera bient\u00f4t en ligne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous n&rsquo;autorisons pas ce qui suit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous n&rsquo;avez pas achet\u00e9 l&rsquo;article via dutchmuseumgiftshop.nl<\/li>\n\n\n\n<li>Opinions ou d\u00e9clarations qui n&rsquo;ont rien \u00e0 voir avec la fa\u00e7on dont vous avez v\u00e9cu l&rsquo;article<\/li>\n\n\n\n<li>Commentaires uniquement sur le prix, l&rsquo;exp\u00e9dition et\/ou le vendeur<\/li>\n\n\n\n<li>Langage inappropri\u00e9 (par exemple, mais sans s&rsquo;y limiter : grossi\u00e8ret\u00e9s, d\u00e9clarations racistes ou terroristes, maladie ou corruption)<\/li>\n\n\n\n<li>Liens, qu&rsquo;ils soient ou non sous forme d&rsquo;URL, vers d&rsquo;autres sites Web<\/li>\n\n\n\n<li>Remises, promotions commerciales, campagnes ou diff\u00e9rences de prix par rapport \u00e0 d&rsquo;autres vendeurs (dutchmuseumgiftshop.nl) ou magasins (en ligne)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dutch Museum Gift Shop supprimera les avis si :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>une ou plusieurs conditions n\u2019ont pas \u00e9t\u00e9 respect\u00e9es ou dutchmuseumgiftshop.nl en a des soup\u00e7ons raisonnables.<\/li>\n\n\n\n<li>l&rsquo;avis porte sur des informations sur le produit qui \u00e9taient incorrectes au moment de l&rsquo;achat, mais qui ont depuis \u00e9t\u00e9 corrig\u00e9es. Pour \u00e9viter de d\u00e9router les clients, nous pouvons choisir de supprimer l&rsquo;avis.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une exp\u00e9rience n\u00e9gative n\u2019est jamais une raison pour d\u00e9sapprouver ou supprimer un avis. Si la revue remplit les conditions, elle sera publi\u00e9e. Peu importe \u00e0 quel point c\u2019est n\u00e9gatif ou positif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Comment l\u2019authenticit\u00e9 des avis est-elle garantie ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Chez Dutch Museum Gift Shop, nous attachons une grande importance \u00e0 l\u2019int\u00e9grit\u00e9 de nos avis. Nous prenons des mesures actives pour garantir que tous les avis sur notre site Web sont authentiques et honn\u00eates. Notre processus visant \u00e0 garantir l&rsquo;authenticit\u00e9 des avis comprend des contr\u00f4les et des mesures de s\u00e9curit\u00e9 stricts. Nous v\u00e9rifions l&rsquo;identit\u00e9 des \u00e9valuateurs et veillons \u00e0 ce qu&rsquo;il n&rsquo;y ait pas de conflits d&rsquo;int\u00e9r\u00eats entre l&rsquo;\u00e9valuateur et notre entreprise. Cela permet \u00e0 nos clients de se fier \u00e0 la fiabilit\u00e9 des commentaires qu&rsquo;ils trouvent sur notre site Web. Nous d\u00e9fendons la transparence et l&rsquo;int\u00e9grit\u00e9 dans toutes nos pratiques commerciales et restons d\u00e9termin\u00e9s \u00e0 promouvoir des \u00e9valuations justes et objectives.     <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Des avis r\u00e9mun\u00e9r\u00e9s sont-ils publi\u00e9s sur le site Web ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Absolument pas. Chez Dutch Museum Gift Shop, nous avons une politique stricte selon laquelle nous ne publions pas d\u2019avis payants sur notre site Web. Nous croyons aux commentaires honn\u00eates et impartiaux de nos clients et nous appr\u00e9cions l&rsquo;int\u00e9grit\u00e9 de nos avis. Tous les avis que vous trouvez sur notre site Web proviennent de vrais clients qui partagent volontairement leurs exp\u00e9riences. Nous nous engageons \u00e0 faire preuve de transparence et d&rsquo;honn\u00eatet\u00e9, et notre objectif est de fournir \u00e0 nos clients des informations fiables pour prendre des d\u00e9cisions \u00e9clair\u00e9es.    <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Comment les avis Google sont-ils v\u00e9rifi\u00e9s ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Les avis sur notre site Web sont \u00e9galement collect\u00e9s par Google. Pour plus de d\u00e9tails sur la politique d&rsquo;\u00e9valuation, veuillez consulter la page de la <a href=\"\" target=\"\" rel=\"noopener\">politique d&rsquo;\u00e9valuation de Google<\/a>. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<h4 class=\"wp-block-heading wp-block-coblocks-faq__heading\" id=\"h-signaler-un-contenu-illegal\">Signaler un contenu ill\u00e9gal<\/h4>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">J&rsquo;ai trouv\u00e9 du contenu ill\u00e9gal, comment puis-je d\u00e9poser une plainte ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si vous avez d\u00e9couvert sur notre site Web du contenu que vous estimez ill\u00e9gal ou nuisible, vous pouvez d\u00e9poser une plainte via notre <a href=\"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/procedure-de-notification-et-de-retrait\/\">proc\u00e9dure de notification et de retrait<\/a>. Cette page d\u00e9crit les \u00e9tapes \u00e0 suivre pour signaler un tel contenu et comprend un formulaire dans lequel vous pouvez soumettre des d\u00e9tails sur votre plainte. Notre \u00e9quipe traitera votre rapport conform\u00e9ment \u00e0 notre syst\u00e8me interne de traitement des plaintes et r\u00e9pondra rapidement. <\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Que se passera-t-il une fois que j&rsquo;aurai d\u00e9pos\u00e9 ma plainte pour contenu ill\u00e9gal ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Une fois que vous avez d\u00e9pos\u00e9 une plainte concernant un contenu ill\u00e9gal via <a href=\"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/procedure-de-notification-et-de-retrait\/\">notre proc\u00e9dure de notification et de retrait<\/a>, notre \u00e9quipe examinera les informations que vous avez fournies. Nous \u00e9valuerons le contenu en question et pourrons vous contacter pour plus de d\u00e9tails si n\u00e9cessaire. Notre syst\u00e8me interne de traitement des plaintes garantit que votre plainte est trait\u00e9e rapidement et \u00e9quitablement. Vous serez inform\u00e9 du r\u00e9sultat et des mesures prises.<\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\">Puis-je faire appel si ma demande de suppression de contenu ill\u00e9gal est refus\u00e9e ?<\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si votre demande de suppression de contenu ill\u00e9gal est refus\u00e9e, vous pouvez faire appel de la d\u00e9cision. Notre <a href=\"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/procedure-de-notification-et-de-retrait\/\">proc\u00e9dure de notification et de retrait <\/a>d\u00e9taille comment d\u00e9poser un appel via notre <a href=\"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/procedure-de-notification-et-de-retrait\/#internal-complaints-form\">syst\u00e8me interne de traitement des plaintes<\/a>. Les recours peuvent \u00eatre d\u00e9pos\u00e9s par voie num\u00e9rique et gratuitement, et vous aurez jusqu&rsquo;\u00e0 six mois apr\u00e8s la d\u00e9cision initiale pour le faire. Notre \u00e9quipe r\u00e9\u00e9valuera votre demande et vous informera du r\u00e9sultat final.<\/p>\n<\/div><\/div><\/details>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":111667,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-111673","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - 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