{"id":111669,"date":"2020-11-22T11:15:26","date_gmt":"2020-11-22T10:15:26","guid":{"rendered":"https:\/\/dutchmuseumgiftshop.nl\/services-clients\/plaintes\/"},"modified":"2025-11-04T01:30:01","modified_gmt":"2025-11-04T00:30:01","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/dutchmuseumgiftshop.nl\/fr\/services-clients\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"\n
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R\u00e9clamation concernant un produit ou un service de DMGS<\/summary>
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Si vous avez une r\u00e9clamation concernant nos produits ou notre service, vous pouvez nous contacter via le formulaire de contact<\/a>. Vous recevrez une r\u00e9ponse concr\u00e8te de notre part dans les 14 jours suivant la r\u00e9ception de votre r\u00e9clamation. Si vous n\u2019\u00eates pas d\u2019accord avec la solution ou si nous ne parvenons pas \u00e0 trouver une solution ensemble ? Vous pouvez alors d\u00e9poser votre plainte aupr\u00e8s de la commission des litiges de Thuiswinkel, PO Box 90600, 2509 LP \u00e0 La Haye, Pays-Bas (www.sgc.nl<\/a>). <\/p>\n<\/div><\/details><\/div>\n\n\n\n

R\u00e9clamation concernant un produit ou un service d’un des mus\u00e9es affili\u00e9s \u00e0 DMGS<\/summary>
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Si vous avez une r\u00e9clamation concernant un produit ou un service d’un des mus\u00e9es affili\u00e9s \u00e0 DMGS, vous pouvez nous contacter via le formulaire de contact<\/a>. Nous partagerons ensuite votre r\u00e9clamation avec le mus\u00e9e et vous recevrez une r\u00e9ponse concr\u00e8te de notre part dans les 14 jours suivant la r\u00e9ception de votre r\u00e9clamation. Si vous n\u2019\u00eates pas d\u2019accord avec la solution ou si nous ne parvenons pas \u00e0 trouver une solution ensemble ? Vous pouvez alors d\u00e9poser votre plainte aupr\u00e8s de la commission des litiges de Thuiswinkel, PO Box 90600, 2509 LP \u00e0 La Haye, Pays-Bas (www.sgc.nl<\/a>). <\/p>\n<\/div><\/details><\/div>\n\n\n\n

J’ai trouv\u00e9 du contenu ill\u00e9gal, comment puis-je d\u00e9poser une plainte ?<\/summary>
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Si vous avez d\u00e9couvert sur notre site Web du contenu que vous estimez ill\u00e9gal ou nuisible, vous pouvez d\u00e9poser une plainte via notre proc\u00e9dure de notification et de retrait<\/a>. Cette page d\u00e9crit les \u00e9tapes \u00e0 suivre pour signaler un tel contenu et comprend un formulaire dans lequel vous pouvez soumettre des d\u00e9tails sur votre plainte. Notre \u00e9quipe traitera votre rapport conform\u00e9ment \u00e0 notre syst\u00e8me interne de traitement des plaintes et r\u00e9pondra rapidement. <\/p>\n<\/div><\/details><\/div>\n\n\n\n

Que se passera-t-il une fois que j\u2019aurai d\u00e9pos\u00e9 ma plainte pour contenu ill\u00e9gal ?<\/summary>
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Une fois que vous avez d\u00e9pos\u00e9 une plainte concernant un contenu ill\u00e9gal via notre proc\u00e9dure de notification et de retrait<\/a>, notre \u00e9quipe examinera les informations que vous avez fournies. Nous \u00e9valuerons le contenu en question et pourrons vous contacter pour plus de d\u00e9tails si n\u00e9cessaire. Notre syst\u00e8me interne de traitement des plaintes garantit que votre plainte est trait\u00e9e rapidement et \u00e9quitablement. Vous serez inform\u00e9 du r\u00e9sultat et des mesures prises.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Puis-je faire appel si ma demande de suppression de contenu ill\u00e9gal est refus\u00e9e ?<\/summary>
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Si votre demande de suppression de contenu ill\u00e9gal est refus\u00e9e, vous pouvez faire appel de la d\u00e9cision. Notre proc\u00e9dure de notification et de retrait <\/a>d\u00e9taille comment d\u00e9poser un appel via notre syst\u00e8me interne de traitement des plaintes<\/a>. Les recours peuvent \u00eatre d\u00e9pos\u00e9s par voie num\u00e9rique et gratuitement, et vous aurez jusqu’\u00e0 six mois apr\u00e8s la d\u00e9cision initiale pour le faire. Notre \u00e9quipe r\u00e9\u00e9valuera votre demande et vous informera du r\u00e9sultat final.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

R\u00e8glement extrajudiciaire des litiges<\/summary>
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Vous contestez la d\u00e9cision prise suite \u00e0 un signalement effectu\u00e9 dans le cadre de la proc\u00e9dure de signalement de contenus illicites et cela donne lieu \u00e0 un litige\u00a0? Ou bien votre r\u00e9clamation n\u2019a pas \u00e9t\u00e9 r\u00e9solue par le biais du syst\u00e8me interne de traitement des r\u00e9clamations\u00a0? Dans ce cas, vous pouvez soumettre votre litige au service de r\u00e8glement extrajudiciaire des litiges via https:\/\/digital-strategy.ec.europa.eu\/en\/policies\/dsa-out-court-dispute-settlement<\/a>.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n

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