{"id":11236,"date":"2020-11-22T11:15:26","date_gmt":"2020-11-22T10:15:26","guid":{"rendered":"https:\/\/dutchmuseumgiftshop.nl\/beschwerden\/"},"modified":"2025-11-04T01:28:47","modified_gmt":"2025-11-04T00:28:47","slug":"beschwerden","status":"publish","type":"page","link":"https:\/\/dutchmuseumgiftshop.nl\/de\/kundendienst\/beschwerden\/","title":{"rendered":"Beschwerden"},"content":{"rendered":"\n
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Beschwerde \u00fcber ein Produkt oder eine Dienstleistung von DMGS<\/summary>
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Wenn Sie eine Beschwerde \u00fcber unsere Produkte oder unseren Service haben, k\u00f6nnen Sie uns \u00fcber das Kontaktformular <\/a>kontaktieren. Sie erhalten innerhalb von 14 Tagen nach Eingang Ihrer Beschwerde eine inhaltliche Antwort von uns. Wenn Sie mit der L\u00f6sung nicht einverstanden sind oder wenn wir nicht gemeinsam eine L\u00f6sung finden k\u00f6nnen? Anschlie\u00dfend k\u00f6nnen Sie Ihre Beschwerde beim Thuiswinkel Disputes Committee, Postfach 90600, 2509 LP in Den Haag, Niederlande (www.sgc.nl<\/a>), einreichen. <\/p>\n<\/div><\/details><\/div>\n\n\n\n

Beschwerde \u00fcber ein Produkt oder eine Dienstleistung eines der mit DMGS verbundenen Museen<\/summary>
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Wenn Sie eine Beschwerde \u00fcber ein Produkt oder eine Dienstleistung von einem der mit DMGS verbundenen Museen haben, k\u00f6nnen Sie uns \u00fcber das Kontaktformular <\/a>kontaktieren. Wir waren Ihre Rechte, dann das Museum weiterleiten und Sie erhalten erhalten von 14 Tage nach Eingang Ihrer Entscheidung eine sachliche Antwort von uns. Wenn Sie mit der L\u00f6sung nicht einverstanden sind oder wenn wir nicht gemeinsam eine L\u00f6sung finden k\u00f6nnen? Anschlie\u00dfend k\u00f6nnen Sie Ihre Beschwerde beim Thuiswinkel Disputes Committee, Postfach 90600, 2509 LP in Den Haag, Niederlande (www.sgc.nl<\/a>), einreichen. <\/p>\n<\/div><\/details><\/div>\n\n\n\n

Ich habe illegale Inhalte gefunden. Wie kann ich eine Beschwerde einreichen?<\/summary>
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Wenn Sie auf unserer Website Inhalte entdeckt haben, die Ihrer Ansicht nach illegal oder sch\u00e4dlich sind, k\u00f6nnen Sie im Rahmen unseres Verfahren zur Meldung und Entfernung<\/a> einreichen. Auf dieser Seite werden die Schritte zum Melden solcher Inhalte beschrieben. Au\u00dferdem finden Sie ein Formular, in dem Sie Einzelheiten zu Ihrer Beschwerde angeben k\u00f6nnen. Unser Team wird Ihren Bericht gem\u00e4\u00df unserem internen Beschwerdebearbeitungssystem bearbeiten und umgehend antworten. <\/p>\n<\/div><\/details><\/div>\n\n\n\n

Was passiert, nachdem ich meine Beschwerde \u00fcber illegale Inhalte eingereicht habe?<\/summary>
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Sobald Sie im Rahmen unseres Notice-and-Take-Down-Verfahrens <\/a>eine Beschwerde \u00fcber illegale Inhalte eingereicht haben, \u00fcberpr\u00fcft unser Team die von Ihnen bereitgestellten Informationen. Wir werden die betreffenden Inhalte pr\u00fcfen und Sie bei Bedarf f\u00fcr weitere Einzelheiten kontaktieren. Unser internes Beschwerdemanagementsystem stellt sicher, dass Ihre Beschwerde zeitnah und fair bearbeitet wird. Sie werden \u00fcber das Ergebnis und alle ergriffenen Ma\u00dfnahmen informiert.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Kann ich Einspruch einlegen, wenn mein Antrag auf Entfernung illegaler Inhalte abgelehnt wird?<\/summary>
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Wenn Ihr Antrag auf Entfernung illegaler Inhalte abgelehnt wird, k\u00f6nnen Sie gegen die Entscheidung Berufung einlegen. In unserem Notice-and-Take-Down-Verfahren <\/a>erfahren Sie, wie Sie \u00fcber unser internes Beschwerdesystem Einspruch <\/a>einlegen k\u00f6nnen. Einspr\u00fcche k\u00f6nnen digital und kostenlos eingereicht werden. Sie haben hierf\u00fcr bis zu sechs Monate nach der ersten Entscheidung Zeit. Unser Team wird Ihre Anfrage erneut pr\u00fcfen und Sie \u00fcber das endg\u00fcltige Ergebnis informieren.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Au\u00dfergerichtliche Streitbeilegung<\/summary>
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Sind Sie mit der Entscheidung nach einer Meldung gem\u00e4\u00df dem Verfahren zur Meldung illegaler Inhalte nicht einverstanden und entsteht dadurch ein Streitfall? Oder konnte Ihre Beschwerde nicht \u00fcber das interne Beschwerdeverfahren gel\u00f6st werden? Dann k\u00f6nnen Sie den Streitfall \u00fcber https:\/\/digital-strategy.ec.europa.eu\/en\/policies\/dsa-out-court-dispute-settlement<\/a> an die au\u00dfergerichtliche Streitbeilegungsstelle weiterleiten.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n

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